Revenue Impact
Our calculator takes into account several critical factors that impact the true cost and efficiency of human agents in call centers:
ROI Calculation Method
Missed call rate: 16.3% of potential customers cannot reach the call center
Revenue generation: Each agent hour typically generates $60 in business value
Lost revenue can be calculated based on missed calls and potential value per callCost Components
Base salary: $17/hour per agent
Additional overhead costs include:
Workstation and office space
Computer equipment and phone systems
Software licenses
Monthly benefits package (standard US rate)
The calculator demonstrates savings potential by comparing human agent costs with AI solutions, highlighting:
24/7 availability without downtime
Immediate response time
No missed calls
Elimination of human-related inefficiencies
Reduced overhead costs
Automatic background processes:
Real-time CRM updates during calls
Automatic data entry and categorization
Instant documentation and call summaries
Integration with existing systems without manual input
The total cost savings are calculated by comparing:
Full human agent costs (including inefficiencies and overhead)
AI solution costs
Additional value from improved service availability and automated processes
This methodology provides a comprehensive view of potential cost savings when transitioning from human agents to AI voice solutions, taking into account both direct cost savings and efficiency improvements through automation.